• Serve as the main point of contact for assigned customers, ensuring a seamless experience. • Build and maintain strong, trusted relationships with key stakeholders. • Proactively address customer concerns and work towards long-term satisfaction. • Lead contract renewal discussions well in advance of expiration dates. • Identify and recommend service upgrades based on customer needs. • Work with internal teams to ensure customers maximize the value of our solutions. • Identify and refer new sales and expansion opportunities to the Sales team. • Act as the primary relationship manager during customer implementations. • Serve as a liaison between the customer and internal departments to address issues proactively. • Frequently travel across the U.S. to meet with customers in person and conduct on-site visits.