Whatnot

Whatnot: Buy, Sell, Go Live

Software Engineer, Customer Experience

Customer SupportCustomer SupportFull TimeRemoteSeniorTeam 201-500Since 2021H1B SponsorCompany Site LinkedIn

Location

California + 2 more

Posted

140 days ago

Salary

$162K - $260K / year

Seniority

Senior

Bachelor Degree5 yrs expEnglishElixirPostgresPython

Job Description

• Build new user-facing experiences • Scale internal infrastructure • Design intelligent AI-powered automations to help solve thousands of customer issues per hour • Lead solutions end to end • Translate ambiguous business problems into clear technical solutions and drive delivery and experimentation • Involve creative problem-solving to balance development speed, product impact, and technical excellence.

Job Requirements

5+ years of full-time software engineering experience in high growth startups
Bachelor’s degree in Computer Science, a related field, or equivalent work experience.
Backend Expertise: Proven track record of building end-to-end product experiences and scaling high-scale backend systems. Experience with Python, Elixir, and/or Postgres is a plus.
Ownership Mindset: Own projects holistically from inception to production and beyond. You are known for shipping high-quality products and platform level initiatives fast.
Product Instinct: Excel at translating user needs to effective technical solutions.
Problem Solving: Thrive in ambiguity and tackle challenging problems with creativity and autonomy.
Team Leadership: Proactively improve the team environment and foster inclusive, supportive team culture.

Benefits

Generous Holiday and Time off Policy
Health Insurance options including Medical, Dental, Vision
Work From Home Support
Home office setup allowance
Monthly allowance for cell phone and internet
Care benefits
Monthly allowance for wellness
Annual allowance towards Childcare
Lifetime benefit for family planning, such as adoption or fertility expenses
Retirement; 401k offering for Traditional and Roth accounts in the US (employer match up to 4% of base salary) and Pension plans internationally
Monthly allowance to dogfood the app
Parental Leave
16 weeks of paid parental leave + one month gradual return to work *company leave allowances run concurrently with country leave requirements which take precedence.