Empowering over 100K+ creators with an AI-driven platform to connect, create, and earn with their fans.

Customer Support Executive – Weekends

Customer SupportCustomer SupportPart TimeRemoteTeam 51-200Since 2021H1B No SponsorCompany Site LinkedIn

Location

United States

Posted

138 days ago

Salary

Not specified

High School1 yr expEnglish

Job Description

• Respond to customer queries from creators and fans via live chat and email • Provide timely, thoughtful and solution-focused responses during weekend hours • Troubleshoot platform issues, payments, and content concerns using internal tools and processes • Escalate urgent or complex queries appropriately, following existing protocols • Maintain high levels of empathy and clarity in all communication, upholding Fanvue’s voice and values • Proactively flag bugs, feedback, or trending support topics to the wider team • Contribute to internal documentation and user-facing help articles as needed

Job Requirements

1+ year in a customer support or service role, preferably in a digital, creator or tech platform
Excellent written communication skills with an empathetic, clear, and friendly tone
Comfortable working independently during weekends with remote team collaboration
Fast learner who can pick up new tools and processes with confidence
Calm under pressure and resourceful when solving problems
Familiarity with Intercom, Slack, Notion, Retool or similar tools is a plus
Passion for the creator economy and supporting independent creators is a strong advantage