• Manage a diverse portfolio of 100-200 healthcare accounts, balancing attention between strategic and growth clients • Develop and execute success plans tailored to each customer segment to drive platform adoption and identify and share best product workflows that help them close process gaps and improve success metrics • Identify expansion opportunities within existing accounts and collaborate with Sales on upsell strategies • Conduct regular business reviews with key stakeholders to demonstrate ROI and value realization • Monitor account health metrics to proactively address potential churn risks • Serve as the voice of the customer to internal teams, advocating for client needs and feature requests • Guide customers through product updates and new feature releases to maximize platform utilization • Collaborate with Implementation and Support teams to ensure seamless customer experiences • Track and analyze usage patterns to identify opportunities for deeper platform integration • Develop scalable approaches for managing a high volume of accounts while maintaining quality engagement • Be a great facilitator and problem solver building relationships internally and externally, focused around enabling customer growth, satisfaction, and product loyalty. • Develop strong relationships with key stakeholders of our customers ensuring the best possible customer experience. • Be an expert on EverHealth products maintaining a deep understanding of our solutions.