• Orchestrate all interactions and business development activities with account customers • Understand customers’ business, technical, and organizational needs • Map, build, and strengthen multi-level relationships between Rigaku and key stakeholders within the customers’ organization • Coordinate regional support teams and HQ to address customer escalations and CIP requests • Collaborate with applications, service, and technical development teams to explore new business opportunities • Create and set the narrative that advances the account strategy • Negotiate profitable and fair deals • Manage all commercial items effectively, including NDAs, RFI/RFP/RFQ responses, Evaluation Agreements, PA/CPA, lead times, forecasts, POs, and any commercial escalations