• Support customer engagements, from booking to delivery, demonstrating operational excellence resulting in delighted customers. • Project manage field operations for data collection, solving/escalating issues that arise while proactively communicating with and managing customer expectations • Identify, build, and maintain relationships with new and existing suppliers and contractors, negotiate contracts, and ensure the safe and efficient execution of contracts and services. • Monitor and control project costs to ensure projects stay within budget. • Prepare cost estimates, track expenses, and work with finance teams to report on financial status • Ensure that all project deliverables meet quality standards, are free from errors, and are delivered in a timely manner per customer contract service level agreements. • Become a power user of drone analysis tools and software to optimize processing workflows from start to finish – obtaining raw field data to generating and delivery of high-quality, frequent reporting & customer deliverables. • Stay current with industry and FAA sUAS regulations and ensure that all projects adhere to local, state, and federal guidelines. • Frequent cross-team coordination and communication including the management of incoming data from contracted pilots across project sites, and support for the analyst team. • Identify and address gaps in processes and procedures, resulting in improved, streamlined workflows. • Collaborate with other departments on operational requirements needed to meet customer deliverables and departmental priorities. • Maintain a complete understanding of our products and services. • Identify and promote changes in Terabase's technology stack to increase operational efficiency. • Assist the business unit operations director with daily operations and project management tasking including special projects and ad hoc tasking for Construct drone operations. • Serve as the face of Terabase for a portfolio of projects of key customers and manage their experience throughout the life of the engagement. • Work in partnership with the sales team to provide expanded services and support organic growth within existing accounts. • Act as a voice of the customer by representing their perspectives and interests in areas such as product roadmap, technical support, quality, etc. • Monitor and track performance for each project according to key operational efficiency and customer success metrics. • Develop and manage key performance indicators across the business unit driving objective measurement and improvement thereof daily operations across the workflows.