Informa is a leading international intelligence, events and scholarly research group. We're here to champion the specialist, connecting people with knowledge to help them learn more, know more and do more. We're a FTSE 100 company with 10,000 colleagues working in over 30 countries and a presence in all major regions, including North America, South America, Asia, Europe, the Middle East and Africa. Informa has five business divisions: Informa Markets, Informa Connect, Informa Tech, Informa Intelligence and Taylor & Francis. We are home to hundreds of leading brands, serving businesses and professionals who work in any one of dozens of specialist markets through brands such as Citeline, Arab Health, CPhI and EBD Group in Pharma, Pharma Ingredients and Biotech; SuperReturn, EPFR and FBX in Finance; Lloyd's List in Maritime; New Hope and Natural Products Expo in Health & Nutrition; Routledge, CRC Press and F1000 Research in Academic Publishing; Black Hat in Cybersecurity; AI Summit in Artificial Intelligence; and many more.

Manager, Process Operations

OperationsOperationsFull TimeRemoteTeam 10,001+Since 1998H1B SponsorCompany Site LinkedIn

Location

Massachusetts

Posted

142 days ago

Salary

$60K - $65K / year

Bachelor Degree3 yrs expEnglish

Job Description

• Provide guidance including creating process documentation, answer questions, etc to team members who will serve as project management support for a variety of brand campaigns & projects • Manage the day to day of team members monitoring work load & assigning projects and accounts • Manage a team of individuals who will perform operational needs with a focus on ensuring brand campaign setup & fulfillment requirements are met. This includes daily tasks like; branner setup across various systems, campaign updates campaign performance monitoring, forecasting, & optimizations, etc. • Work closely with various internal teams to identify, troubleshoot and resolve brand campaign issues & identify recommendations for process improvements • Create & maintain best practices and create documentation and checklists to share across the team.

Job Requirements

Bachelor’s degree or equivalent required
Strong attention to detail
Excellent Microsoft Office skills, particularly Excel & PPT
3-5 years experience managing brand campaigns, people & workload monitoring
Ability to multi-task and excellent time management and organizational skills
Ability to prioritize and manage many simultaneous tasks and priorities with great efficiency
Ability to work independently, take initiative and be self-motivated
Ability to adapt to changing priorities and deliver results in a fast-paced environment
Experience with any of the following platforms; Google Ad Manager (a necessary requirement for the position), AdDaptive, Xandr, Airtory, Zendesk, etc.

Benefits

Great community: a welcoming culture with in-person and online social events, our fantastic Walk the World charity day and active colleague groups and networks promoting a positive, supportive, and collaborative work environment
Broader impact: take up to four days per year to volunteer, with charity match funding available too
Career opportunity: the opportunity to develop your career with bespoke training and learning, mentoring platforms and on-demand access to thousands of courses on LinkedIn Learning. When it’s time for the next step, we encourage and support internal job moves
Time out: 15 days PTO rising to 20 after three years and 25 after six years, plus 10 national holidays, a birthday leave day and the chance to work from (almost!) anywhere for up to four weeks a year
Competitive benefits, including a 401k match, health, vision and dental insurance, parental leave and an ESPP offering company shares at a minimum 15% discount
Strong wellbeing support through EAP assistance, mental health first aiders, free access to a wellness app and more
Recognition for great work, with global awards and kudos programs
As an international company, the chance to collaborate with teams around the world