• Manage and audit daily settlement operations across ACH, wire, card, and alternative payment methods. • Monitor and resolve exceptions, rejects, and discrepancies in payment processing. • Ensure accurate posting of returned items and alignment with invoice reconciliation. • Reconcile daily transactions and investigate discrepancies. • Escalate unresolved issues and coordinate with internal and external stakeholders. • Lead automation initiatives to reduce manual intervention and improve operational efficiency. • Collaborate with Product and Engineering teams to enhance payment workflows and system capabilities. • Prepare and analyze reports on payment activities and settlement performance. • Identify trends and recommend process improvements. • Ensure adherence to internal controls, regulatory requirements, and audit standards. • Serve as the escalation point for payment-related issues and partner with Legal and Compliance teams as needed. • Supervise and mentor a team of settlement analysts and specialists. • Conduct performance reviews, set KPIs, and foster a culture of continuous improvement. • Partner with Finance, Accounting, Customer Support, and external vendors (e.g., Telecheck, Fiserv, Worldpay) to ensure seamless operations. • Provide strategic input on new payment products and services.