• Leading client partnerships as the primary relationship owner and strategic advisor, ensuring alignment between client objectives and agency strategy • Driving client and agency growth by proactively identifying opportunities to expand engagements and introduce new solutions • Developing a deep understanding of each client’s business model, industry landscape, and competitive position to guide marketing strategy and innovation • Partnering with internal channel experts to craft integrated, multi-channel marketing plans that drive measurable business outcomes across paid media, SEO, email, social, and emerging platforms • Translating performance data and insights into clear, actionable recommendations that influence client decision-making and strategic direction • Overseeing account performance, profitability, and forecasting, ensuring projects are delivered on time, on budget, and above expectations • Leading and mentoring cross-functional teams to foster collaboration, accountability, and strategic thinking • Managing the full client lifecycle, including statements of work, renewals, and change orders • Leading strategic discussions in client meetings, including business reviews, campaign planning sessions, and executive presentations • Acting as quality control for all deliverables to ensure strategic consistency and excellence