• Client Relationship Management: Build and maintain strong relationships with service managers, advisors, and dealership leadership. • Conduct regular check-ins to ensure satisfaction and identify improvement opportunities. • Service Suite and MPI Program Oversight: Implement and monitor MPI tools and workflows across client locations. • Train service teams on inspection protocols, digital tools, and reporting standards. • Analyze inspection data to identify trends, gaps, and revenue opportunities. • Performance & Reporting: Track key performance indicators (KPIs) such as inspection completion rate, upsell conversion, and technician compliance. • Prepare and present performance reports to clients and internal stakeholders. • Revenue & Retention Growth: Identify upsell opportunities and promote value-added services. • Collaborate with sales teams to onboard new clients and expand existing accounts. • Account Administration: Recommend workflow enhancements based on inspection data and client feedback. • Stay current on industry best practices and emerging technologies.