• Lead a Professional Services team that delivers Veeva Quality Cloud • Responsible for hiring, performance management, and mentorship • Execute as a Services Delivery Lead for multiple customer engagements as a non-billable resource (up to 25% customer engagement time) • Manage supply and demand of your team; staffing the right people on the right projects and oversight to ensure delivery success • Support and coach your team; find and create billable work to drive productivity and hold your team accountable • Manage escalations and support sales and other teams in the pre-sales process • Cultivate trusted relationships with customers • Coordinate across projects and other Veeva functions to ensure lessons learned and best practices are shared • Provide executive oversight of internal initiatives and project sponsorship • Build an internal network across Veeva – Sales, Strategy, Product, and Services - to champion customer and employee success