• Act as senior point of contact with customers and establishes productive, professional relationships with key personnel in assigned customer accounts • Meet assigned sales quota and expectations for profitability for assigned accounts, independently or in partnership with the Sales team • Meet budgeted gross profit margin dollars and percentages for assigned accounts • Achieve strategic customer objectives defined by company management • Establish proactive, ongoing contact management program with each echelon of the customer organization, including store, district, and regional and headquarter levels of the customer organization • Monitor and assist with client billing and collection issues • Conduct Quarterly Business Review (QBR) process with each assigned customer • Direct the traffic of information between customer and company operations and other functional departments involved in rollout and account maintenance activities