• All aspects of user and license management, including new user setup/deactivation, roles, profiles, permissions, public groups, OWD, sharing rules across multiple Salesforce Orgs • Salesforce configuration changes, including (but not limited to) Flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards, and reports • Manage integrations with third-party tools (e.g., Marketo, Netsuite, Zuora, Docusign, Linkedin, etc.) • Execute bulk data loads and extracts (Data Loader) and create SOQL-driven datasets to enable accurate reporting and analysis. • Provide support for users resolving complex issues. • Identify and gather requirements, translating into best practice, scalable solutions with a focus on exceptional user experience • Data management to improve Salesforce data quality, implementing rules and automation as needed • Technical documentation • Sandbox environment management • DevOps/release management experience • Proactive system maintenance, including security reviews, release updates, health check, and Optimizer