Temporal Technologies
Build invincible apps.
Senior Manager, Lifecycle & Customer Marketing
Location
United States
Posted
38 days ago
Salary
$165K - $210K / year
Bachelor Degree7 yrs expEnglish
Job Description
• Define and lead Temporal’s lifecycle marketing strategy across acquisition nurturing, self-serve onboarding, abandoned sign-up recovery, customer engagement, newsletters, and event attendance.
• Partner with cross-functional teams (Marketing, Sales, Product, CS) to align segmentation, messaging, and journeys to business goals.
• Design scalable, personalized lifecycle journeys leveraging behavioral and CRM data to drive conversion, activation, and retention.
• Establish frameworks for experimentation (A/B tests, cohort analysis, trigger logic) to optimize campaign performance and funnel progression.
• Own execution and optimization of email campaigns using Marketo for automation and nurture flows.
• Manage and segment contact data using Salesforce and Segment to inform journey logic and audience targeting.
• Measure and improve campaign performance using analytics platforms such as Amplitude (for digital behavior) and Omni, and utilize email preview/testing tools such as Litmus.
• Collaborate with design and content teams, using Figma to help build visually engaging email and nurture assets.
• Build and scale a lifecycle and customer marketing team — hiring, mentoring, and developing direct reports.
• Establish clear roles, processes, and best practices that enable high performance, cross-collaboration, and long-term growth.
• Foster an inclusive team culture, supporting professional growth and accountability.
• Define KPIs and dashboards that quantify impact across lifecycle stages including email engagement, nurture conversion, onboarding success, customer retention, and event participation.
• Translate analytics insights into actionable recommendations, reporting results to senior leadership and cross-functional partners.
Job Requirements
- 7+ years of lifecycle or customer marketing experience in a B2B SaaS or technology environment, with a strong focus on email and automation.
- Experience with product-led growth organizations and optimizing digital onboarding experiences.
- Proven success building and leading a team, scaling programs, and defining marketing operations and processes.
- Deep proficiency with Marketo (or equivalent enterprise automation), Salesforce CRM, and customer data integration (Segment or CDP).
- Strong analytical fluency; comfortable with analytics tools (e.g., Amplitude) for funnel and cohort analysis, establishing dashboards, and driving insights.
- Excellent communicator with strong collaboration skills to influence cross-functional partners.
- Demonstrated ability to balance strategic thinking with hands-on execution and optimization.
- Familiarity with event marketing (virtual and in-person) and strategies to drive attendance and engagement.
Benefits
- Unlimited PTO, 12 Holidays + 2 Floating Holidays
- 100% Premiums Coverage for Medical, Dental, and Vision
- AD&D, LT & ST Disability, and Life Insurance (Standard & Supplemental Available)
- Empower 401K Plan
- Additional Perks for Learning & Development, Lifestyle Spending, In-Home Office Setup, Professional Memberships, WFH Meals, Internet Stipend and more!
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