Fieldwire by Hilti

The all-in-one jobsite management software for field to office communication.

SMB Customer Success Manager

Customer Success ManagerCustomer SuccessFull TimeRemoteTeam 51-200Since 2013H1B No SponsorCompany SiteLinkedIn

Location

United States

Posted

34 days ago

Salary

$75.6K - $99.0K / year

1 yr expEnglish

Job Description

• Become a Fieldwire product expert and learn best practices for configuring and utilizing the platform. • Understand client construction needs and current tech stack in order to seamlessly integrate Fieldwire into a company’s day-to-day workflows. • Develop relationships with our small and medium-sized customer accounts, doing proactive outreach to help uncover pain points, and discover opportunities to help them get more value out of Fieldwire. • Conduct web-based training(s) and demonstrations to educate clients on Fieldwire. • Identify customer issues and communicate feedback to our product team for product improvements. • Troubleshoot, as necessary, to help communicate answers to product questions and resolve technical issues.

Job Requirements

  • 1+ years of professional construction industry experience, preferably with a combination of field and office management roles
  • Excellent presentation and communication skills
  • Self-motivated and highly organized, with strong time management skills
  • Diplomacy and patience when working through customer issues
  • Comfortable communicating with anyone, from foremen to senior-level managers
  • A basic understanding of construction process from design to completion
  • A general understanding of how all the different parties on a construction project interact and how they work with each other to drive a successful schedule/budget
  • Ability to creatively brainstorm unique solutions to client issues relevant to their needs
  • Desire to learn in a dynamic startup environment

Benefits

  • corporate bonus which can range up to 30%

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