Simplifying the business of running a business.
Senior Product Manager, Agent Experiences
Location
California + 3 moreAll locations: California, Maine, New York, Washington
Posted
30 days ago
Salary
$125.3K - $154.1K / year
Job Description
Job Requirements
- 6-10 years of specific product management leader experience (mandatory)
- Proven methodologies to develop great products, including customer driven innovation, rapid experimentation, prototyping, customer journey mapping, and measuring outcomes
- Experience optimizing agent value across key points of their workflows
- Understand how features (micro) interface with overall product vision (macro)
- Thrive in driving cross-functional teams and leading initiatives across an organization
- Comfort navigating through ambiguity and changing business environments
- Have a learning mindset to start developing hypotheses that are tested and iterated
- Experience in building self-service products from scratch.
- Specific experience with building products for data definition, SDKs and APIs from software developers
- Strong ability to think through unifying elements and common denominators; dream up user workflows and interfaces
- Familiarity with big data frameworks
- Data driven approach for everything you do, understanding your customers, roadmap prioritization and measuring success.
- Ability to work in an agile fashion with your teams; go broad to go narrow; build, test, iterate
- Ability to nurture various projects in parallel, in different stages of maturity and velocity
- Undergraduate degree required, advanced degree is a plus
Benefits
- health, dental and vision insurances
- retirement savings plan
- paid time off
- health savings account
- flexible spending accounts
- life insurance
- disability insurance
- tuition reimbursement
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