• Identify and capitalize on opportunities for upselling and cross-selling within your portfolio of customers. Use your commercial acumen to analyze customer needs and tailor solutions, demonstrating the ability to grow accounts while ensuring profitability. • Develop strategies to expand customer accounts through proactive product recommendations and deepening relationships. Your organizational skills will be vital in managing multiple opportunities at once, always prioritizing what delivers the highest impact. • Build strong, long-term relationships with key customers, ensuring satisfaction and loyalty. Your curiosity will help you uncover evolving customer needs, while your resilience will keep you motivated to solve challenges and deliver exceptional value. • Work closely with the Customer Success team and other internal stakeholders to ensure a seamless customer experience. Your ability to navigate ambiguity and collaborate effectively across teams will be crucial as you manage a wide range of customer touchpoints. • Drive initiatives that increase adoption, retention, and expansion across your accounts. Your tenacity will help you overcome setbacks, and your ability to stay focused on customer success will ensure sustained growth. • Use data and insights to identify risks in your portfolio and take proactive measures to prevent churn. Your resilience in handling challenges will be key to keeping customer relationships strong and mitigating potential losses.