• Assist with executing business strategies to drive growth and operational efficiency • Collaborate with senior leadership to define goals, priorities, and key performance indicators (KPIs) • Provide training and support to onshore and offshore teams, ensuring they have the necessary skills and knowledge to perform their roles effectively • Participate in the planning, execution, and delivery of cross-functional projects, ensuring timely and successful delivery • Assist in the management of project plans, monitor progress, and mitigate risks to proactively address challenges to ensure seamless delivery • Collaborate with cross-functional teams, including finance, onshore production teams, onshore enablement teams, and IT • Partner to drive continuous improvement initiatives by identifying and resolving process inefficiencies and operational risks • Implement best practices, standard operating procedures (SOPs) and key performance indicators (KPIs) to maintain high service standards • Manage offshore teams to ensure consistent and high-quality service delivery • Act as a key liaison between internal stakeholders and onshore/offshore teams