• lead the sales relationship management effort with an assigned portfolio of Associate-category agencies • oversee a territory within the Eastern region of the United States • collaborate with internal and external partners to grow each agency’s value • lead analysis and assessment of each individual agency’s business • develop annual individual agency marketing/business plans • innovate proactive strategies to engage and inform frontline agency staff • create consistent, relevant personalized owner/manager communications • plan efficient on-site agency visits • deliver valuable business solutions and superior customer service • develop opportunities for owner networking and peer-to-peer social events • serve as the “eyes and ears” of Travel Leaders Network