• Own & Scale GTM Operations • Manage the end-to-end workflow for GTM Intelligence & Automation projects, from intake through delivery and optimization • Refine and enforce intake SLAs and prioritization criteria • Maintain the centralized request system and serve as the first line of triage for inbound requests • Lead the Operating System • Own the team’s project management platforms (primarily Asana), including workflows, boards, reporting, and governance • Ensure tools and documentation reflect the team structure, intake flows, and processes as the business evolves. • Build and maintain SOPs, templates, and reusable assets to support team scale • Drive Visibility & Reporting • Build and maintain reporting on throughput, cycle time, request volume, and blockers • Surface insights to guide leadership prioritization and team focus • Run monthly retrospectives and support delivery scorecards • Coordinate Cross-Functional Work • Partner with GTM, Analytics, Applications, Marketing, Sales, and Client Support teams to align on shared goals • Own meeting hygiene—drive agendas, document action items, and ensure follow-through • Support rollout of new tooling, templates, and process improvements • Optimize for Efficiency & Reuse • Identify manual or redundant workflows and recommend automation or simplification paths • Enable reuse of intelligence packages and automation playbooks across stakeholders • Improve internal stakeholder experience across Asana, SharePoint, and supporting platforms