• Coordinate with business development teammates to properly transfer sales cycle knowledge for each new implementation the IPM will manage. • Drive exceptional, consistent project management for concurrent projects. • Translate business needs into comprehensive project plans including objectives, timeline, deliverables, budget and quality standards for the entire life cycle of the project. • Serve as the day-to-day project lead, ensuring the progress of teams against established goals. • Coordinate with leaders to secure needed resources based on availability and talent needed. • Communicate closely with account teams and customer contacts throughout the implementation so that all parties understand tasks, deadlines and items that put timelines at risk if delays occur. • Manage customer expectations and raise appropriate issues to Director of Operations and other leaders. • Drive results with all parties (EBTech/account team/customer/carriers) • Develop a trusted advisor relationship with customer contacts through efficient, quality execution of projects, effective communication, and value-added consulting advice • Train customers on use of new tools and approaches. • Follow organizational and line of business processes, protocols and quality standards in the development and deployment of solutions.