• Oversee and manage assigned book of business for middle to large market employee benefit clients • Support clients as the primary contact and provider of day-to-day employee benefits administration needs • Respond to client questions and needs, as well as problem solve within the Account Management team • Prepare for and facilitate weekly High-Performance Team (HPT) meetings with Account Executives and Senior Account Executives • Assist Employee Benefits Department Manager with identifying workflows and workloads for the team as well as ResourcePro (offshore support) • Understand best practices and proficiencies with workplace technology • Capable of meeting with client(s) independently to discuss renewals, claims, utilization, compliance, or other employee benefit administration needs • Goes beyond client and team expectations to achieve excellent customer experience • Assist Employee Benefits Department Manager with the development of consistent, efficient, and effective workflows, procedures, and policies and ensure utilization within the department • Conduct team and project meetings, as needed, to inform, and obtain input • Train and mentor new hires and colleagues