• Understanding customer needs, identifying areas for upselling and long-term success that align with the company’s overall objectives and growth plans. • Manage the renewal process, organize all documentation related to renewals and expansions, ensuring accuracy and compliance with internal processes. • Collaborate with CSM team and technical teams to ensure a unified experience. • Collaborate with finance and legal to facilitate smooth handling of paperwork and ensure all requirements are met. • Foster strong customer relationships, turning satisfied clients into advocates, participating in case studies, testimonials and referrals. • Communicate effectively with clients to gather necessary information for renewal paperwork.