• Deliver technical training, customer service and other developmental training to new and experienced staff. • Create engaging learning environments using the capabilities within the tools available (e.g., Adobe and Teams). • Create and deliver custom training solutions, including quick-turn refreshers and specialized modules, to meet evolving operational requirements. • Prepare for each course by refreshing examples in training materials and handling program administration needs, such as communication, scheduling activities, and roster management. • Adhere to the training schedule, communicates any blockers or risks with leadership, and follows through with post-course wrap-up activities. • Participate in project work to support initiatives that enhance operational excellence • Responsible for delivering on-the-job training support while maintaining current knowledge of organizational processes and quality assurance standards to ensure compliance and effectiveness • Schedule and complete peer-to-peer mentor sessions to align with departmental goals, including feedback discussions. • Lead special projects, including planning, execution, and evaluation. • Consult and handle complex training-related issues and provide solutions. • Facilitate team meetings. • Other duties as assigned.