• Serve as the primary post-sale point of accountability and expert advisor for a portfolio of high-complexity enterprise partner accounts • Build and influence deep, long-term relationships with key decision-makers and C-suite stakeholders based on trust and shared strategic goals • Develop and execute comprehensive account plans with clear objectives, strategies, and metrics tailored to enterprise-level KPIs • Champion partner success through advanced strategic planning sessions and high-impact quarterly business reviews • Take full ownership of account growth and retention for high-revenue potential partners, directly driving significant ARR through upsells and cross-sells • Lead high-complexity renewal processes and negotiations involving multiple stakeholders, legal teams, and customized contracts • Identify and implement new solution opportunities by aligning WEX’s enterprise capabilities to emerging partner needs • Proactively identify and mitigate risks to ensure long-term retention and account health • Guide partners through industry best practices and advanced product features to maximize ecosystem value • Develop sophisticated enablement plans that support partner-specific business outcomes and large-scale implementations • Drive consistent product utilization across the partner’s organization to ensure deep-rooted adoption and prevent churn • Act as the single point of accountability for enterprise-level issue resolution and partner satisfaction • Lead cross-functional collaboration with Product, Engineering, Tech, and Legal teams to resolve complex concerns quickly and completely • Identify and eliminate systemic friction points early to transition from reactive service to proactive partnership • Represent the 'voice of the partner' within WEX to influence product direction and service improvements • Provide guidance and mentorship to junior team members, sharing expertise in account management best practices • Maintain accurate, executive-level records of partner status and opportunities within CRM platforms