• Build and execute strategies to build agency and sales plan including recruiting and inspiring new agents. • Create depth in existing agency relationships. • Support Middle Market, Small Commercial and Specialist lines among all lines of commercial business. • Develop and monitor territorial/state agency plans. • Spearhead agency/territorial review process. • Execute the life cycle of appointments including prospecting, soliciting, appointing, and evaluating. • Manage Agency Production Initiatives utilizing available marketing tools. • Develop and monitor territorial/state line of business growth plans that adhere to the Marketing Plan Classifications. • Determine profitability by various methods including accident year loss ratios, calendar year loss ratios, allowable loss ratios, and return on sales measurements. • Own loyalty and retention initiatives. • Educate customers on product offerings, automation, forms, and brochures, and Company procedures.