• Provides support for the implementation and effectiveness of products, services and technical or business systems, software, or solutions so that customers reach their desired outcomes using FA products. • Assists in the development of project plans to define success for customers, manage change and resources, and ensure that implementations are completed on time, within budget and meet client expectations. • Train customers in best practices and participate in onboarding activities to help customers maximize FA products and services. • May be involved in the coordination and communication of timelines and status to clients, external partners, internal teams, management, and impacted groups. • Provide a wide range of support to proactively identify, support and address client needs. • May act as the team’s resource and subject matter expert. • Work closely with management and internal teams to identify client implementation needs and develop configurations which support business and client processes. • Identify, develop, and deliver training and education to clients. • Conduct online meetings/conference calls to orient clients, present new functionality, deliver training, and collaborate with clients about concerns. • May be involved in pre-sales product demonstrations or provide assistance in scoping projects or developing proposals. • Document and organize SOPs, process workflows and statistical data. • Participate in a range of presentations, gather information, create materials, present findings, lead discussions with internal teams and clients. • Identify trends, share customer insights, and provide recommendations for solutions to management.