• Manage user support requests for Jira, JSM, and Confluence • Perform permission and access changes • Configure workflows and system settings • Conduct system maintenance and administrative tasks • Monitor integrations and resolve issues • Implement enhancements and workflow improvements • Maintain automation updates (where supported) • Optimize dashboards, reports, fields, and screen configurations • Configure and maintain projects, workflows, schemes, fields, and permission models • Manage users, roles, groups, and access controls • Administer Atlassian Access (SSO, MFA, conditional access) • Maintain configuration baselines and documentation • Provide Tier 2 and Tier 3 support • Troubleshoot issues and coordinate with Atlassian/vendor support • Monitor system performance and usage trends • Support onboarding and offboarding processes • Provide live “Open Office Hour” support for AGC users • Enforce FedRAMP, FISMA, and agency-specific security controls • Support security reviews and ATO activities • Ensure compliance with government data classification standards • Develop dashboards and reports using JQL • Provide ad-hoc reporting for leadership and audits