iTech AG

Technology solutions that unlock your organization's potential

Business Analyst – ServiceNow

ServiceNowServiceNowFull TimeRemoteTeam 51-200Since 2008H1B No SponsorCompany SiteLinkedIn

Location

Virginia

Posted

15 days ago

Salary

Not specified

Bachelor Degree3 yrs expEnglishService Now

Job Description

• Engage with stakeholders to gather, document, and validate business requirements • Translate business needs into clear, structured user stories with acceptance criteria • Conduct process analysis and identify improvement opportunities • Facilitate workshops, discovery sessions, and backlog grooming sessions • Document functional requirements, process flows, and use cases • Analyze and define requirements across ServiceNow module • Understand platform capabilities and recommend standard OOB solutions where possible • Support UAT planning and execution • Assist in release documentation and change communications • Ensure alignment with platform governance and best practices established by iTech AG • Other duties as assigned

Job Requirements

  • 3–5 years of experience as a Business Analyst
  • Minimum 2–3 years of experience working within the ServiceNow ecosystem
  • Experience writing user stories in Agile environments
  • Strong understanding of ServiceNow platform fundamentals
  • Experience supporting end-to-end ServiceNow implementations or enhancements
  • Ability to work cross-functionally with business and technical stakeholders
  • Strong documentation and communication skills
  • Must be able to pass a company background check
  • Ability to obtain and maintain a public trust with future project placement
  • Bachelor’s degree

Benefits

  • Equal Opportunity Employer
  • Reasonable accommodations for individuals with disabilities

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