Company Description At Thought Industries, we are disrupting the Customer Learning & Intelligence space with a platform designed to drive measurable outcomes for the world’s most innovative companies. Our team is fueled by a start-up mindset: focused, agile, accountable—and relentlessly committed to solving real business problems for our customers. We’re scaling rapidly and looking for an entrepreneurial, driven Strategic Account Manager to join our high-performance sales team. Job Description The Opportunity As a Strategic Account Manager, you’ll play a pivotal role in building Thought Industries’ Strategic Accounts. You’ll be responsible for owning the full customer lifecycle sales —while actively pursuing expansion opportunities within your portfolio. This role is designed for someone who thrives in fast-paced, high-growth environments and is passionate about building their book of business where playbooks are evolving, not pre-defined. What You’ll Be Doing Develop a solid and trusting relationship across clients within a given territory and within Thought Industries Maintain a cadence of communicating with customers about their adoption trends, sentiment, and mining opportunities for deeper engagement Develop account plans and white space analysis to support 3x pipeline coverage across the portfolio Proactively seek referrals into additional business units and/or subsidiaries to maximize up-selling or cross-selling opportunities Develop a complete understanding of account needs and anticipate account changes and improvements Negotiate contracts with client and establish timeline of performance, including the SaaS renewal Plan and present reports on account progress, goals, and quarterly initiatives to share with team members, stakeholders, and possible use in future case studies or company training Analyze client data to provide customer relationship management Expand relationships and bring in new clients Qualifications What You Bring to the Table 7+ years of professional work experience in B2B SaaS Software sales, management, strategic account management or relevant experience Results-driven mentality, with a bias for speed and action Ability to multitask, prioritize, and manage time efficiently Self-motivated and self-directed while also being goal-oriented and organized team player Excellent interpersonal relationship skills Strong analytical skills, with the ability to translate data into insights. Excellent verbal and written communication skills; must be an active listener, a presenter, and a people-person Experience with SFDC, LinkedIn SalesNavigator, Gong, Gainsight and Zendesk is preferred Strong G-suite skills Comfortable in a startup environment: we move quickly and wear many hats in a dynamic environment Additional Information All your information will be kept confidential according to EEO guidelines. Thought Industries does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. Employment decisions at Thought Industries are based on merit, qualifications, and abilities. The annual base salary for this role is $130,000 with commission earnings up to $130,000. Thought Industries does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. Employment decisions at Thought Industries are based on merit, qualifications, and abilities.