• Support the digital product roadmap focused on client access, intake, and core clinical workflows, in partnership with senior product leadership • Translate stakeholder input into clear user stories, acceptance criteria, and product requirements • Contribute to product discovery by gathering feedback, reviewing data, and documenting insights • Help coordinate release planning, basic QA, and post-release follow-up for assigned features and enhancements • Collaborate closely with Clinical, Operations, Compliance, Marketing, and Research teams to understand needs and refine requirements • Participate in cross-functional meetings, capturing requirements, decisions, and action items • Provide regular status updates on assigned work, including timelines, risks, and dependencies • Monitor website and intake funnel performance, identify issues, and escalate as needed • Support improvements to booking and intake systems to enhance client experience and operational efficiency • Assist with documenting workflows, system changes, feature configurations, and integrations • Coordinate with third-party technology vendors on defined tasks, tracking tickets, timelines, and deliverables • Support basic data and reporting needs, including validating reports and dashboards used for outcomes tracking and quality improvement • Partner with Compliance and Quality teams by providing documentation and support for audits and accreditation efforts • Log, track, and help resolve technology-related issues and risks raised by internal teams