• This position serves as the enterprise Velera relationship manager for Velera’s largest revenue generating and strategically important member owner credit unions • Primarily through onsite visits, proactively meet and consult with credit union senior executives to develop strategic opportunities to extend the partnership and increase portfolio performance, demonstrating appropriate sense of urgency • Continually monitor and communicate value of Velera products/solutions, and demonstrate the value of the Velera partnership with assigned credit unions • Responsible for consistently delivering the Strategic Business Review to all assigned clients showing the value of Velera’s products and solutions which includes participating in strategic planning and taking a broad perspective to deliver relevant payment and ecommerce industry expertise • Align strategically the credit union’s goals and objectives to Velera’s products and services to maximize Velera’s Value Proposition • Evaluate and understand market intelligence that may impact Velera’s product offering or sales approach and report significant industry changes to Velera management • Prepare proposals, negotiate contractual relationships with credit unions, and propose and negotiate new and renewal term agreements • Maintain and grow revenue for their assigned book of business including generating lead opportunities for additional line of business sales • Meet or exceed established revenue growth goals from the sale of new products and services and by enhancing overall portfolio performance • Develop, solidify and maintain strong account relationships that result in excellent credit union satisfaction scores as reflected in periodic surveys • Act as primary management point of contact for credit union for strategic initiatives and escalated issue resolution • Support credit union’s designated executive sponsor and advocate internally at Velera • Prepare and deliver effective and influential presentations at Velera sponsored events, credit union staff and Board of Directors meetings, advisory groups and other functions as may be required • Maintain open lines of communication with VP of Account Management and SVP of Account Management and report any contract renewals that are in jeopardy with a plan of action of how to retain the business • Timely escalation of potential relationship issues to appropriate internal Velera leaders to determine appropriate ownership and accountability for resolution • Actively review client landscape and recommend, develop, and implement new and creative approaches to growing Velera business; proactively manage, prioritize and engage sales leads • Maintain current knowledge of payment industry trends and innovation, and Velera products and solutions; maintain current knowledge of card, ecommerce, payments, and credit union industry related to Visa, MasterCard, Velera, and competitors • Collaborate with product team regarding new product development for credit union and consumer opportunities; coordinate interdivisional and interdepartmental communications related to serving clients with new and existing products/solutions • Responsible for maintaining and keeping current account plans for all assigned credit unions in Salesforce, ensuring opportunities are updated and maintaining accurate records for assigned portfolio of credit unions