• Support the administration and execution of immigration-related processes within HR Operations • Process and support I-9 transactions, reverifications, and employment authorization documentation in partnership with the immigration team • Coordinate with the I-9 vendor (Equifax) and support resolution of routine processing issues • Support the partnership between the Colleague Service Center and external Legal Counsel on immigration-related matters • Handle moderately complex cases and escalate high-risk or sensitive issues appropriately • Review dashboards and reports to ensure service levels and compliance standards are met • Contribute to process improvement initiatives by identifying opportunities to enhance efficiency and service quality • Document procedures and maintain accurate process documentation • Partner with HR Operations, Field HR, and COE teams to support implementation of process updates • Participate in knowledge-sharing efforts to strengthen team capability • Provide guidance and informal support to junior team members as needed • Develop a trusted advisor relationship with key stakeholders through efficient, high-quality execution of integration activities • Document Blueprint processes and procedures and builds organizational capabilities through knowledge sharing and training of key stakeholders in new and improved Colleague Services processes