• Build and operationalize the SOBA Center of Excellence operating model, including intake structures, governance processes, service-level agreements, and cross-functional prioritization. • Define and standardize enterprise KPI definitions, reporting methodologies, and analytical best practices across functions. • Lead ownership of Salesforce master data, including definitions, hierarchy management, audits, and compliance, ensuring seamless data flow into Snowflake and business intelligence tools. • Partner closely with IT and Data Engineering on data governance, lineage transparency, and enterprise data infrastructure. • Oversee core Sales Operations processes, including territory design, account mapping, quarterly performance metrics, and commissions accuracy. • Lead Salesforce training, adoption, and compliance standards for Commercial and Customer Service organizations. • Guide enterprise analytics across Commercial, Operations, Supply Chain, Customer Service, Revenue Cycle Management, General & Administrative functions, and Finance. • Lead the development, validation, and scaling of Tableau and Power BI dashboards that enable end users to translate data and insights into informed decisions. • Partner with FP&A to establish and mature non-SEC reporting standards, ensuring data consistency and accuracy. • Redesign and improve functional processes to reduce cycle times, eliminate errors, and support organizational efficiency. • Lead change management, training, and communication efforts for new operating models, data governance programs, and analytics tools. • Build and develop a high-performing team, creating a culture of collaboration, innovation, accountability, and operational excellence. • Serve as a strategic advisor to executive leadership, providing insight-driven perspectives and ensuring enterprise alignment with SOBA’s roadmap. • Establish and deliver 6–12-month success milestones, including KPI dictionary implementation, standardized dashboards, master data governance, commissions stability, and SLA-driven analytics intake.