IT Support Specialist
Location
United States
Posted
16 days ago
Salary
Not specified
No structured requirement data.
Job Description
Job Requirements
- 1–2 years of experience in an IT support, helpdesk, or service desk role
- Familiarity with Google Workspace administration, including password resets, group permissions, and basic troubleshooting
- Experience with supporting and provisioning Mac, Windows, Chromebooks, and mobile devices using tools such as Kandji, NinjaOne, or other MDMs
- Clear communication, solid troubleshooting skills, and attention to detail with a strong service orientation with a desire to help others and improve support delivery
- Ability to manage multiple support requests with a focus on empathy, responsiveness, and follow-through to a resolution
- Willingness to learn new systems, work independently, and collaborate closely with the IT team
- Experience supporting hybrid or distributed teams
- Familiarity with Slack-based IT support workflows
- Understanding of ITSM practices or tools such as Freshservice, Jira Service Management, Zendesk, or similar
- Interest in process automation or improving support documentation
Benefits
- Base salary range: $80,000 — $85,000 USD
- Compensation package includes base, equity (or a special incentive program for clinical roles) and performance bonus potential
- Benefits include physical and mental health, dental, vision, 401(k) with a match
- 16 weeks parental leave for either parent
- 15 days/year vacation in your first year (this increases to 20 days/year in your second year and beyond)
- A supportive and inclusive culture
- Vaccination Policy
- Employment with firsthand is contingent upon attesting to medical clearance requirements, which include, but may not be limited to: evidence of vaccination for/immunity to COVID-19, Hepatitis B, Influenza, MMR, Chickenpox, Tetanus and Diphtheria. All employees of firsthand are required to receive these vaccinations on a cadence/frequency as advised by the CDC, whereas not otherwise prohibited by state law.
- New hires may submit for consideration a request to be exempted from these requirements (based on a valid religious or medical reason) via forms provided by firsthand. Such requests will be subject to review and approval by the Company, and exemptions will be granted only if the Company can provide a reasonable accommodation in relation to the requested exemption. Note that approvals for reasonable accommodations are reviewed and approved on a case-by-case basis and availability of a reasonable accommodation is not guaranteed.
- Unfortunately, we are not able to offer sponsorship at this time.
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