• New Builder Onboarding • Provide direct support for customers, including reporting, invoicing, and regular customer support communication. • Regular meetings with clients to review performance, content, and recommendations for both listings and advertising. • Coordinates with the sales team when the client is interested in other products per AM recommendations. • Work with the builder clients to ensure the integrity of data listed on NewHomeSource.com and affiliated websites. • Interact with customers and troubleshoot problems to achieve and maintain a high level of customer satisfaction. • Advertising clients – ensuring campaigns are launched promptly. • Act as a liaison between the customer, tech support team, and any other external team members. • Collaborate frequently with internal teams to ensure clients meet financial obligations for services. • Monthly Billing Review • 45-day check-ins with new clients • Proactive in interacting with client personnel. • CRM/Salesforce Updates – Pending Accounts, Request to Cancel, Contacts, Etc. • Daily XML Data Feed Errors • Other projects and tasks assigned.