• Lead engaging, high-impact virtual training sessions for new hires on the Care Experience team, ensuring alignment with role-specific workflows and expectations • Design, implement, and continuously refine asynchronous onboarding materials (e.g., e-learning modules, job aids, knowledge bases) that support scalable, effective learning • Strategically evaluate and improve onboarding programs through data analysis, stakeholder feedback, and collaboration with cross-functional teams • Partner with leadership and subject matter experts to ensure onboarding content reflects current best practices, business needs, and departmental priorities • Maintain and enhance onboarding documentation, including training manuals and internal resources, to ensure accuracy and relevance • Support long-term learning initiatives by identifying skill gaps and contributing to ongoing training programs for existing team members • Work with key stakeholders to ensure strategies support business objectives and mission across departments • Act as a Salesforce super user, providing training, support, and consultation for new and tenured teammates