GovCIO

Transforming Government IT

Technical Instructional Designer

Learning and DevelopmentLearning and DevelopmentFull TimeRemoteTeam 1,001-5,000Since 2010H1B No SponsorCompany SiteLinkedIn

Location

United States

Posted

11 days ago

Salary

$75K - $82K / year

Bachelor Degree2 yrs expEnglish

Job Description

• Deliver engaging, interactive learning sessions for clients regarding system functionality • Deliver high-impact software demonstrations • Develop functional knowledge of Operations processes tied to system training • Develop live virtual and/or on-demand training for new system features and functionality • Facilitate technical training onsite when necessary (occasional) • Communicate complex ideas in easy-to-understand terms with both technical and non-technical learners • Maintain subject matter expertise on cutting-edge training methodologies, including live and virtual instructor-led best practices • Provide best-in-class customer service and resolution to client and internal team member questions and requests • Identify and propose training initiatives to improve learner experience, retention, and adoption of systems/processes • Ensure training library and live training materials are updated as needed to incorporate system enhancements and process improvements • Actively participate in system enhancement meetings and assist with initial testing as needed to serve as subject matter expert on updates to systems.

Job Requirements

  • Bachelor's with 2-5 years (or commensurate experience)
  • 2+ years of virtual technical training experience incorporating engaging, interactive elements
  • Ability to convey complex technical concepts in simple, easy-to-understand language
  • Strong relationship-building skills
  • Strong organization skills and efficient time and priority management
  • Excellent verbal and written skills with exceptional attention to detail
  • Self-directed and proactive, anticipating learner questions and customer needs
  • Knowledge and proficiency in adult learning; ability to create high-level training courses that incorporate experiential learning activities to meet the needs and culture of the audience (generic and customized); proficient in facilitating professional training programs; ability to handle confidential and sensitive information with the appropriate discretion.

Benefits

  • Employee Assistance Program (EAP)
  • Corporate Discounts
  • Learning & Development platform, to include certification preparation content
  • Training, Education and Certification Assistance
  • Referral Bonus Program
  • Internal Mobility Program
  • Pet Insurance
  • Flexible Work Environment

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