Responsible for client acquisition, engagement and management for Health Initiatives (HI). This position is responsible for cultivating and maintaining strong client relationships to support business retention and growth strategies. Oversees a portfolio of assigned clients, develops new business from existing clients and seeks new sales opportunities. Strategically engages clients to help identify and develop solutions to meet their needs and ensures client contract requirements are met. Develops and executes business retention and growth strategies consistent with the business plan for current and new accounts. Operates as the lead point of contact for matters specific to their accounts. Builds and maintains strong, long-lasting customer relationships. Serves as a trusted advisor ensuring timely and successful delivery of our solutions according to client needs and objectives. Proactively manages client performance guarantees and ensures contractual obligations are fulfilled. Identifies client issues and engages appropriate stakeholders in problem resolution. Works with the Account Manager, Team Lead to identify and acquire new clients and expand existing business opportunities. Provides consultative and proactive upsell recommendations to current clients on additional programs and product expansion. Tracks, monitors and reports on performance indicators such as product usage, contract deliverables and revenue metrics. Prepares and performs proactive communications to clients, stakeholders and/or other associated groups. Coordinates contract initiation and interacts with appropriate staff to determine pricing and other contract requirements. Supports the negotiation of agreements and closing of contracts to maximize revenue growth. Responsible for understanding and guiding contract deliverables and supporting budgets.