The Client Success Coordinator, Housing is responsible for assigned operational tasks, including but not limited to: Creating customer branded booking sites Loading inventory into the platform based on hotel contracts Creation of comprehensive reporting for customers and internal stakeholders Interaction with team members, manager, and other departments within ConferenceDirect Design and build online hotel reservation sites supporting meetings and conventions with attendance from 500 to 100,000+ Create and distribute room block memos, room block allocations, and departmental tracking documents Review and interpret hotel contracts for accurate event builds in Passkey and Resiada Communicate with hotel contacts regarding opening documentation and requirements Create and provide Housing Managers with reports and information on a daily and weekly basis Assist with completing hotel audits Configure registration to housing integrations in Passkey and Resiada Create and complete final reports based on final hotel data Generate Housing History Reports and work directly with hotels to reconcile and finalize group pickup Reconcile financial data including cancellations, rebates, and commissions Conduct registration vs housing comparison to support marketing campaign emails Complete post-event overflow booking aRes intake forms and manage associated reporting Develop client concession templates aligned with hotel contractual obligations Complete custom reporting as needed Provide backup support for projects to the Operations team Other Duties as assigned Key Skills Task Management Communication Proficiency Time Management/Prioritization Problem Solving/Analysis Supports Team Success Business Acumen Strategic Thinking Results Driven Customer Focus Technical Capacity Organizational Aptitude