We’re hiring a Senior Manager of Customer Advocacy to build our customer advocacy program from the ground up. This is a new role with real ownership: you’ll design the program, choose the tools that power it, and run it. You’ll work closely with our Customer Success team to find customers who love what Tempo does for them, build genuine relationships with those people, and then help them share their stories in ways that strengthen our brand and support our growth. This role sits inside the Marketing team and reports directly to the VP of Marketing. It’s a high-visibility position that both our Sales and Marketing leaders care about, because the work you do will directly affect how we build Tempo’s reputation and how quickly we close deals. Build and Own the Program Design and launch Tempo’s customer advocacy program: how it’s structured, how advocates are recruited and recognized, and how we measure whether it’s working Own the tech stack decisions that make this program run Set goals, measure results, and report progress to leadership regularly Design and launch Tempo’s customer advocacy program: how it’s structured, how advocates are recruited and recognized, and how we measure whether it’s working Own the tech stack decisions that make this program run Set goals, measure results, and report progress to leadership regularly Find the Right Customers Work with Customer Success to identify customers who are seeing real value from Tempo and are open to sharing their experiences Build real relationships with those customers Develop a mix of advocates across industries, company sizes, and use cases Work with Customer Success to identify customers who are seeing real value from Tempo and are open to sharing their experiences Build real relationships with those customers Develop a mix of advocates across industries, company sizes, and use cases Create Content and Proof Points Work with customers to produce case studies, video stories, and written testimonials Grow the volume and quality of Tempo’s reviews on sites like G2 and TrustRadius Find and prepare customer speakers for webinars, events, and other marketing programs Ensure Sales has what they need for active deals Work with customers to produce case studies, video stories, and written testimonials Grow the volume and quality of Tempo’s reviews on sites like G2 and TrustRadius Find and prepare customer speakers for webinars, events, and other marketing programs Ensure Sales has what they need for active deals Work Across Teams Partner with Content, Demand Generation, Product Marketing, and Sales Enablement Bring the customer perspective into conversations across the organization Build a community space where Tempo advocates can connect with each other and with us Partner with Content, Demand Generation, Product Marketing, and Sales Enablement Bring the customer perspective into conversations across the organization Build a community space where Tempo advocates can connect with each other and with us