• Developing Infrastructure-as-Code (IaC) using Terraform, CDK, or Pulumi • Developing CI/CD pipelines for Cloud Deployments • Developing custom automation (Lambda Functions/ Azure functions) • Efficient with programming languages (Python, JavaScript, bash, powershell, C#) • Managing code repositories and performing peer code reviews • Ability to maintain the code hygiene and writing test cases for the solutions. • Mentoring and training implementation engineers • Assist with proof of concepts for strategic and enterprise customers • Work side-by-side with customers to design, build, and deploy complex integrations • Establish partnerships and strategic relationships with contacts at our biggest brands • Time management is critical and should be able to manage multiple tasks/projects simultaneously. • Analyze and audit existing Helpshift implementations for the purpose of making improvements • Become an expert at using Helpshift’s administrative tools which include a suite of AI products, bots, and other mission-critical support functions • Work collaboratively with Account Manager, Customer Success Managers, Operations teams, and Sales to ensure customers’ overall success with the product • Occasional travel to client site or other offices (up to 25%)