Customer Success Manager
Location
United States
Posted
19 days ago
Salary
Not specified
No structured requirement data.
Job Description
Role Description
Balto, a pioneering tech startup that has built a suite of AI tools for large sales and customer service teams, is seeking a talented Customer Success Manager to join our team. Your mission as a Customer Success Manager will be to manage the accounts of both new and existing customers, ensuring they have the assistance, resources, and insights needed to maximize their experience with Balto. You will be instrumental in facilitating ongoing business and fostering lasting partnerships. This is a fully remote position, offering you the flexibility to work anywhere in the U.S.
Qualifications
- 3+ years of experience in Customer Success, Account Management, or a related customer-facing role
- Experience managing SMB or mid-market customer relationships
- Strong written and verbal communication skills
- Strategic and detail-oriented thinking style
- Strong organization and time management skills
- Ability to analyze customer usage data and identify trends
- Experience with change management and adoption initiatives
- Working knowledge of Excel and comfort with basic data analysis
- Empathetic, customer-first mindset with a passion for delivering value
Requirements
- Thrive on building trust and strong customer relationships
- Enjoy solving problems and removing obstacles for customers
- Proactive, organized, and comfortable managing multiple accounts
- Love connecting customer goals to measurable outcomes and ROI
- Can balance customer advocacy with business needs like renewals and expansion
- Want to help build out a new initiative within Balto
Benefits
- This is a remote role, open to candidates anywhere in the US, with occasional travel for in-person company all-hands events up to 4 times a year.
- Salary Range Base is $65k - $75k, OTE of $105k
Apply Now
To apply, please visit balto.ai/careers/ , then click on See Open Roles → Customer Success Manager.
Job Requirements
- 3+ years of experience in Customer Success, Account Management, or a related customer-facing role
- Experience managing SMB or mid-market customer relationships
- Strong written and verbal communication skills
- Strategic and detail-oriented thinking style
- Strong organization and time management skills
- Ability to analyze customer usage data and identify trends
- Experience with change management and adoption initiatives
- Working knowledge of Excel and comfort with basic data analysis
- Empathetic, customer-first mindset with a passion for delivering value
- Thrive on building trust and strong customer relationships
- Enjoy solving problems and removing obstacles for customers
- Proactive, organized, and comfortable managing multiple accounts
- Love connecting customer goals to measurable outcomes and ROI
- Can balance customer advocacy with business needs like renewals and expansion
- Want to help build out a new initiative within Balto
Benefits
- This is a remote role, open to candidates anywhere in the US, with occasional travel for in-person company all-hands events up to 4 times a year.
- Salary Range Base is $65k - $75k, OTE of $105k
- Apply Now
- To apply, please visit balto.ai/careers/ , then click on See Open Roles → Customer Success Manager.
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