Opal Hotels GroupOpal Hotels Group is an ownership and hotel management company based in Raleigh, NC. Our portfolio is primarily located throughout North Carolina, with additional hotels in Virginia, Georgia, and New Jersey.
Your day-to-day
Motivate, coach / mentor, and train team members, set goals and hold team members accountable.
Provide feedback, rewards, and recognition to team members.
Develop programs and initiatives to increase team engagement that are aligned with a service philosophy.
Develop, implement and monitor team member succession planning to ensure future bench strength.
Oversee HR related actions in accordance with rules and policies.
Demonstrate a high level of integrity, take ownership of personal and team actions, communicate effectively, promote collaboration, nurture a positive, professional work environment and adhere to Opal’s Standard Operating Procedures.
Review and implement newly introduced/updated Opal and Brand standards.
Perform other duties as assigned. May also serve as Director of Sales.
Act as a public relations representative and ambassador to raise awareness of hotels and brands in the local community.
Aggressively pursue revenue goals, effectively utilize yield management and revenue maximization tools, and prepare and manage the annual budget to attain financial goals.
Effectively manage and control all operational expenses including labor, overtime, supplies etc., enforce Opal’s procurement guidelines, and seek and implement cost saving strategies.
Analyze financials to drive revenues, future profitability and maximum return on investment.
Use distribution channels and technology platforms to drive revenue and maximize market share.
Provide leadership support and direction to the sales team, take an active role in the preparation and implementation of the hotel’s annual Marketing plan, make sales calls to Key accounts, and capitalize on all revenue opportunities.
Drive improvement in guest satisfaction goals. Collaborate with colleagues and hotel team members to establish and implement services and programs that meet or exceed guest expectations.
Serve and build relationships with guests – ask for their feedback and show them hospitality.
Represent and build the hotel’s online reputation on review sites.
Ensure a safe and secure environment for guests, colleagues and hotel assets in compliance with policies and procedures and regulatory requirements.
Ensure good standing in the community by developing and maintaining relationships with the Chamber of Commerce, the Convention and Visitors Bureau, other hotels, local schools, local government and other community and civic organizations.
Drive team member involvement in community organizations, activities and businesses.
Develop and carry out action plans to be environmentally conscious by taking steps to reduce the hotel’s carbon footprint.
Optimum Attributes
Adaptability
Effective communication skills
Good listener
Emphatic and tolerant
Open with praise, discreet with criticism
Consistent and congruent
Rational, prudent and practical
Willing to work on weekends and holidays if required
Well-groomed and professional appearance
Performance Standards
Performance shall be measured by:
Budgeted EBITDA
Opal Audit
The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.
Equal Opportunity Employer
