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Role Description

Project Expedition, a fast-growing travel startup, is looking for a Travel Planning Specialist to join our Custom and Groups team. This role focuses on creating custom itineraries and quotes for travel advisors and their clients. If you enjoy travel, problem-solving, and finding the right solution for complex requests, you’ll fit right in.

As part of the Custom and Groups team, you’ll design, quote, sell, and support custom experiences for travelers around the world. You’ll work on everything from one-off private tours to large leisure or corporate group programs.

Responsibilities:

• Provide timely and professional support to travel advisors and their clients
• Collaborate with tour operators worldwide to design custom and group travel itineraries
• Develop personalized proposals and quotes tailored to each group’s requirements
• Oversee requests ranging from single private tours to multi-day group programs
• Resolve issues on the fly to ensure smooth travel experiences
• Recommend creative activities and unique experiences to elevate trips
• Maintain and update tour content, pricing, and operational details for custom and group programs
• Coordinate capacity, schedules, and logistics with vendors and partners
• Keep advisors and operators informed of itinerary or schedule updates
• Assist advisors and group leaders with questions, bookings, and program details
• Track penalties, costs, agreements, and critical deadlines
• Review guest feedback and share actionable insights to enhance future programs

Qualifications

• 3–4 years of experience in travel, tourism, or hospitality
• Clear written and verbal communication
• Comfortable working in Microsoft Word, Excel, and PowerPoint
• Able to handle several open requests at the same time without things slipping
• Detail-oriented and organized
• Works well with a team but can manage tasks on their own too
• Fluent in English — other languages are a bonus
• Experience with group programs or custom itineraries
• Familiarity with booking or reservation platforms

Benefits

• Annual company bonus (up to a total of $3,000, based on company targets - deferred eligibility)
• 15 days of leave (increases to 20 days at 2 years tenure)
• Company Healthcare Plan (Company contribution $9K)
• 401K company plan
• Annual work from home budget $500
• Annual training budget of $250
• TSA Precheck (worth $80)
• Annual Project Expedition tour credits of $750
• Employee discounts on thousands of tours and activities