We’re hiring an Account Installation Senior Representative. For this highly technical, incredibly fast-paced, production-based role, you will build client accounts within the claims system for new and existing clients. You'll be responsible for reviewing, coding benefits, and ensuring compliance with required mandated Legislation. You'll meet the highest performance metrics, resolving service issues and managing inventory within the stated cycle times. 

What you’ll do:

• Analyze information and load data into BIDS/BA applications and Dentacom (claim system)

• Provides information for medical/dental to CIGNA Healthcare Representatives for the delivery of superior customer service

• Utilizes the Benefit Information Decision application (BIDs) to complete and deliver benefit plan information via the Benefit Access (BA)/Dentacom application

• Works with appropriate systems and matrix partners through the Case Installation process to ensure benefit representation for all accounts

• Meet the needs of the Benefit and Claim Inquiry, and drive consistency across Client Operations

• Work with matrix partners to ensure that information is correct and to obtain missing information

• Review and analyze accounts to ensure compliance with legislation

What you’ll need to do the job:

• High School Diploma or GED required, bachelor's degree, preferred

• 2+ years of Dental experience, preferred

• 1+ years of Benefit Access experience, a plus

• Experience or familiarity with multiple Cigna applications, such as Benefit Inventory System, Dentacom, ePro, Vista and Webster, highly preferred  

• Experience working with complex National Account structure and benefits, preferred

• Proficient PC skills with Microsoft Office products (Excel, Outlook, Word), required

• Strong organizational, detail-oriented, and analytical skills with the ability to independently prioritize and deliver results, required

• Strong interpersonal skills with experience collaborating across matrix partners, including Implementation Managers, preferred

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

For this position, we anticipate offering an hourly rate of 21 - 32 USD / hourly, depending on relevant factors, including experience and geographic location.

This role is also anticipated to be eligible to participate in an annual bonus plan.

At The Cigna Group, you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, click here.

About The Cigna Group

Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.