• Own and manage a portfolio of client accounts with responsibility for retention, renewal, and expansion • Build deep, trusted relationships with client stakeholders and decision-makers • Partner closely with Customer Success and Delivery teams to ensure clients achieve defined outcomes • Proactively identify expansion opportunities based on client goals, usage, and performance • Lead renewal conversations with a focus on value realization and long-term partnership • Act as the voice of the customer internally, surfacing insights to improve services, processes, and offerings • Drive predictable, sustainable revenue growth through account expansion rather than transactional selling