DataRobot

The fastest path to value with AI

Director, Customer Success Engineering

Technical Customer SuccessTechnicalCustomer SuccessFull TimeRemoteTeam 501-1,000Since 2012H1B SponsorCompany SiteLinkedIn

Location

California + 1 moreAll locations: California, Massachusetts

Posted

3 days ago

Salary

Not specified

Bachelor Degree10 yrs expEnglish

Job Description

• Lead & Develop the TSM Team: Manage, coach, and grow a team of Technical Success Managers (levels I–III) across regions and accounts; establish clear expectations, skill development plans, and a high-performance culture. • Ensure Scalable Technical Impact: Drive consistency in delivery of technical enablement, adoption planning, and use case value realization across all customer engagements. • Customer Outcomes & Success Plans: Guide the team in building and executing success plans that deliver measurable business value, increase application consumption, and mitigate risk. • Operational Excellence: Implement and improve processes, metrics, playbooks, and tooling to ensure efficient team operations and consistent customer experiences. • Cross-Functional Leadership: Partner with Engagement Directors, Account Managers, and ProServ to align on customer strategy, expand usage, and support renewals and upsells. • Technical & Strategic Advocacy: Represent customer needs and technical feedback to Product and Engineering, influencing roadmap prioritization and closing adoption gaps. • KPI Management & Reporting: Track and report on key success metrics including app consumption rates, CSAT for technical enablement, team utilization, and customer health. • Drive Organizational Learning: Capture best practices, customer insights, and success stories to inform broader go-to-market strategy and knowledge-sharing across teams.

Job Requirements

  • 10+ years in post-sales technical roles (e.g., Technical CSM, Solutions Consultant, Customer Success Engineering), including 3+ years managing teams.
  • Experience in SaaS, AI/ML platforms, or enterprise software environments.
  • Bachelor’s degree in a technical, business, or related field; advanced degree preferred.

Benefits

  • Medical, Dental & Vision Insurance
  • Flexible Time Off Program
  • Paid Holidays
  • Paid Parental Leave
  • Global Employee Assistance Program (EAP) and more!

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