This senior director role is accountable for the end-to-end performance of the claims function, encompassing adjudication accuracy, operational efficiency, compliance, vendor management, and technology optimization. The leader will drive operational excellence, implement strategic transformation initiatives using AI and automation, and ensure claims operations effectively support rapid company growth.

Delivery Operations Specialist providing support across integration workflows

The role involves assisting clients in obtaining necessary permits from local, state, and federal agencies for energy-related projects, including preparing applications and monitoring progress. Responsibilities also cover assisting with post-drilling compliance reporting and maintaining internal tracking systems.

This role is responsible for owning the entire operating system of the company, from initial referral to the first therapy hour, focusing on making service delivery fast, reliable, and repeatable for families and providers. Key duties include designing and owning end-to-end service operations, building scalable systems and standard operating procedures, and defining the operational scorecard metrics.