At BCInsourcing, we believe our people are our greatest strength. We strive to hire individuals from diverse backgrounds because different perspectives make us stronger, more innovative, and better equipped to serve others. If you are passionate about helping people and enjoy being part of a dynamic, team-oriented environment, you’ll feel right at home here. 

BCInsourcing, a Lockton Company, is one of the nation’s leading benefit communication firms. Headquartered in Kansas City, we deliver customized benefit communication and administrative services to employees across the United States, partnering closely with our clients’ HR departments to support both organizations and their employees. 

Location: This role supports Norton Healthcare and is primarily remote. Occasional onsite attendance may be required for training and meetings. Candidates must reside in the Louisville, KY area.

ESSENTIAL FUNCTIONS
1. Represents BCInsourcing as an ambassador to Norton Healthcare by cultivating effective business relationships and maintaining rapport with all case partners and the client’s employees
2. Serves as a liaison between the client’s Human Resources department, employees, BCInsourcing, and benefit carriers
3. Develop a detailed understanding and in-depth working knowledge of all employer-sponsored benefit plans and make client recommendations
4. Provides a variety of benefit services; based on client needs, duties may include (but are not limited to) the administration and support of: qualifying life events, status changes, dependent verification, billing, leaves of absence, benefit enrollments, and applications and varied assistance programs
5. When applicable, supports and responds to benefits communication inbox and/or contact center while meeting quality assurance standards set by the client and BCInsourcing
6. Investigate and self-resolve benefit-related concerns, including enrollment, deduction, billing, and claim issues
7. Responds to employee and carrier inquiries in a timely and accurate manner
8. Accurately tracks employee services and client support in appropriate systems
9. Performs all other duties as requested by BCInsourcing 

REQUIRED EDUCATION AND EXPERIENCE

• High School Diploma/GED equivalent and/or related work experience equivalency
• Proven experience operating in Microsoft Excel. 
• Must have previous experience in HR/Benefits to be considered. 
• Proven professional user experience operating in a HRIS payroll/benefit system, or Client Relationship Management (CRM) system
• Professional experience demonstrating client service skills while multi-tasking and working with strict deadlines
• Demonstrate self-driven outcomes with little supervision
• Proven professional experience following a step-by-step process while using deductive reasoning to produce positive outcomes
  
  PREFERRED EDUCATION AND EXPERIENCE
   
• Working knowledge of benefit insurance products, including core and/or voluntary benefit insurance
• Working knowledge administering leave of absence, retirement, health and wellness and/or financial wellness 

Total Rewards Summary

We offer a comprehensive total rewards package designed to support the health, financial well-being, and professional growth of our employees.

• Paid training and ongoing professional development
• Company-provided equipment
• Comprehensive medical, dental, and vision coverage, including a wellness program
• Additional voluntary benefit options
• 100%25 employer-paid benefits
• 401(k) retirement plan with company match
• Pet insurance
• Immediate vacation accrual
• Paid holidays, effective upon hire, including:
  – 11 company-observed holidays
  – 2 floating holidays
  – 2 personal days
  – 2 volunteer days
• Employee referral bonus program

Compensation

The starting hourly pay range for this position is $21.63 – $24.03 per hour.

The listed hourly range represents the anticipated minimum and maximum compensation for this position. Actual pay will be determined based on a variety of job-related factors, including but not limited to the selected candidate’s skills, experience, qualifications, licensure, and internal equity. In most cases, new hires are not brought in at the top of the range, as compensation decisions are evaluated based on the specific circumstances of each hire.